Refund & Return Policy

      At MINI MOTORZ LAKEWOOD LLC, customer satisfaction is very important to us. Please review our Refund & Return Policy carefully before submitting a return request for remote control toy cars, kids ride-on electric vehicles, toy motorcycles, or related products.

      1. Return Window

      We accept eligible return requests within 30 calendar days from the date your order is marked as delivered by the shipping carrier.

      Requests submitted after the 30-day return period may not be accepted.

      2. Return Eligibility

      To qualify for a return, the item must meet all of the following conditions:

      For ride-on electric vehicles and RC toys, slight assembly marks from testing may affect return eligibility.

      We reserve the right to refuse returns that do not meet these requirements.

      3. Non-Returnable Items

      The following items are not eligible for return:

      4. Exchanges

      We do not offer direct product exchanges.

      If you would like a different model, color, or design, please:

      1. Submit a return request for the original item (if eligible)
      2. Place a new order separately

      5. Damaged, Defective, or Incorrect Items

      If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

      Please include:

      After review, we may:

      All claims are subject to verification and approval.

      6. Return Shipping Costs

      If the Return Is Due to Our Error

      Examples include:

      In these cases, we will cover the return shipping cost and may provide a prepaid return label where applicable.

      If the Return Is Due to Customer Preference

      Examples include:

      You are responsible for:

      Original shipping charges are non-refundable unless the issue was caused by our error.

      7. Return Process

      Please do not send products back without authorization.

      To request a return:

      1. Email us at [email protected]
      2. Include:
        • Order number
        • Reason for return
        • Photos if item is damaged or defective

      Our support team will review your request within 1–2 business days.

      If approved, we will provide return instructions.

      Unauthorized returns may be refused or returned to sender.

      8. Refund Processing

      Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

      If approved:

      Please note that banks or credit card providers may require additional processing time before the refund appears in your account.

      9. Missing or Delayed Refunds

      If you have not received your refund after 10 business days from our confirmation email:

      If the refund is still not visible, please contact us at:

      [email protected]

      We will assist you as quickly as possible.

      10. Order Cancellation

      Orders may only be canceled before they are processed or shipped.

      Once an order has been shipped, it can no longer be canceled and must follow the return process outlined above.

      To request a cancellation, contact us immediately at:

      [email protected]

      11. Contact Us

      If you have any questions regarding this Refund & Return Policy, please contact us:

      MINI MOTORZ LAKEWOOD LLC
      Email: [email protected]